Administrative Team

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Lata Menon

CEO

THEN: Wanted to be a truck driver. NOW: Helps steer a company that keeps West Virginia moving forward, guiding First Choice Services toward one shared goal—connecting people to help.

David Sheppard

CFO

THEN: Wanted to be an engineer. NOW: Builds financial stability for the organization as CFO, ensuring every program has the resources to thrive.

Sheila Moran

Director of Marketing and Communications

THEN: Wanted to be a detective. NOW: Solves a different mystery—figuring out how to reach the people who need help most through creative outreach and marketing.

Kira Lobaldo

Director, Employee Services

THEN: Wanted to be a speech writer. NOW: Writes the script for a positive workplace culture, leading our Employee Services division with care and clarity.

Salwa Amin

Director, Help4WV

THEN: Dreamed of being a CIA agent. NOW: Solves real-life challenges by leading Help4WV, connecting people to addiction and mental health resources statewide.

Maricel Bernardo

Director, Problem Gambling Help Network

THEN: Wanted to be a surgeon. NOW: Leads a program that heals lives through training, treatment, outreach, and a statewide helpline for gambling recovery.

Rozanna Bracken

Director, 988

THEN: Wanted to be a zoo keeper. NOW: Manages another kind of wild environment—leading the 988 Suicide and Crisis Lifeline with care and calm.

Megan Gross

Director, PA Get Help Now

THEN: Wanted to be a veterinarian. NOW: Cares for people instead of pets—leading PA Get Help Now, a helpline connecting Pennsylvanians to addiction and mental health support.

Ann Hammond

Director, Peers Program

THEN: Wanted to be a lawyer. NOW: Advocates in a new way—leading our Peers Program to help people in recovery build strong foundations for the future.

Kenzie Leffingwell

Director of Training and Development

THEN: Wanted to be a professional student. NOW: Leads training and development for all FCS staff, ensuring lifelong learning is part of our culture.

Hollis Lewis

Director, WV CIT

THEN: Wanted to be a football player. NOW: Leads the team that trains first responders statewide through the Crisis Intervention Team (CIT) program.

Jeremy Smith

Director, Navigator

THEN: Dreamed of making big league plays. NOW: Helps people make winning choices for their healthcare coverage through the Navigator Program.

Telia Annan

Night Shift Manager

THEN: Dreamed of being a veterinarian. NOW: Cares for our nightshift team - supporting staff, maintaining facilities, and ensuring safety.

Adam Short

Night Shift Manager

THEN: Wanted to be a DJ. NOW: Keeps the night shift in harmony—managing facilities, safety, and staff support to make sure everything runs smoothly after hours.

Kelly Harrison

Employee Services Manager

THEN: Dreamed of being a teacher. NOW: Teaches in everyday ways—guiding employees through payroll, benefits, and Employee Services questions with care.

Nicki Bailey

Assistant Director, Navigator

THEN: Wanted to be a pediatrician. NOW: Helps families stay healthy by guiding them through affordable health insurance options.

Sharayah Jeffries

Assistant Director, National 988

THEN: Wanted to be a professional dancer. NOW: Keeps the National 988 team in step—balancing scheduling, support, and quality for a smooth operation.

Heather Julian

Assistant Director, WV 988

THEN: Wanted to be a marine biologist. NOW: Navigates deep emotional waters—supporting the WV 988 team in their mission to help people in crisis.

Vita Alkire

IT and Data Specialist

THEN: Wanted to be a wicked witch. NOW: Works magic with data—solving tech problems and keeping systems running smoothly.

Sarah Hammond

Employee Services Assistant

THEN: Dreamed of being a racecar driver. NOW: Keeps Employee Services running smoothly by handling tasks efficiently and keeping our team on course.

Melissa Menon

Accountant

THEN: Dreamed of caring for animals. NOW: Cares for the financial health of the organization, ensuring grants, payroll, and benefits are accurately managed so First Choice Services can focus on its mission.

Nicholas Andrick

Program Coordinator, Problem Gambling Help Network

THEN: Dreamed of exploring space. NOW: Reaches new heights in prevention—leading outreach and education efforts for the Problem Gambling Help Network.

Raven Berkey

PA GET HELP NOW Outreach and QA Coordinator

THEN: Wanted to be a waitress. NOW: Serves hope in a different way — promoting addiction treatment options in Pennsylvania and ensuring high-quality support for every caller.

Robert Brown

Program Coordinator, WV CIT

THEN: Dreamed of being Batman. NOW: Still a hero—helping train first responders statewide through the CIT program.

Shannon Cottrell

Quality Assurance Program Coordinator, Navigator

THEN: Wanted to be an environmental lawyer. NOW: Protects something just as important—quality service for everyone using our Navigator program.

Andrea Johnson

Program Coordinator, PROWD Peers

THEN: Dreamed of performing on stage. NOW: Helps others find a second act—supporting peer mentors who help others reintegrate after incarceration through connection and recovery support.

Ariel King

Program Coordinator, National 988

THEN: Wanted to be a paleontologist. NOW: Unearths new ways to support people in crisis through her work coordinating our National 988 Lifeline team.

Shawn Kinney

Program Coordinator, WV 988

THEN: Dreamed of being a basketball player. NOW: A team player who coordinates WV 988 operations, keeping the helpline's work moving with precision and heart.

Avery McCoy

Program Coordinator, WV 988

THEN: Wanted to be a farmer. NOW: Helps cultivate hope as part of the WV 988 team—supporting staff who connect people to lifesaving resources.

Mike Pifer

Program Coordinator, WV CIT

THEN: Wanted to be a police officer. NOW: Uses his law enforcement experience to coordinate CIT trainings that strengthen relationships between first responders and behavioral health professionals.

Adam Sypolt

Media Coordinator

THEN: Wanted to be a fireman. NOW: Still brings the heat—but through creative design – crafting graphics, videos, and web content that sparks attention and keeps our message burning bright.

Javin Thompson

Program Coordinator, National 988

THEN: Wanted to be an archaeologist. NOW: Digs into the details. As a Program Coordinator for the 988 program, Javin reviews interactions and processes to ensure people in crisis receive the highest quality care and support.

Desirae Wilson

Program Coordinator, National 988

THEN: Wanted to be a teacher. NOW: Educates and supports crisis counselors through coordination, scheduling, and quality assurance for the National 988 Lifeline.

Kriston Vanhorn

Program Coordinator, Problem Gambling Help Network

THEN: Wanted to be a fairy. NOW: Works magic behind the scenes to make sure clients receive the care they need for gambling addiction recovery.