Every Call Counts. Every Person Matters.
Having someone to talk to can make all the difference. That's what First Choice Services is all about. Whether you're in a crisis, having a hard day, or need help navigating a confusing system, reaching out shouldn't feel like a risk. We're here to listen without judgement and to help you find the resources you need to keep going.
OUR MISSION
First Choice Services provides free support through helplines, behavioral health training, and expert guidance. We connect individuals, families, and communities to real help. We are proud to offer the lived experience of our team to support, encourage, and help others find a pathway to wellness.
OUR VISION
A world where no call for help goes unanswered.
Board of Directors
Healthways, Inc.
Pam Harvit, At-Large Member
Organizational Background
First Choice Services began in 1995 as a collaborative effort among West Virginia’s comprehensive behavioral health care centers. These centers came together to combine their resources and expertise, aiming to improve the management of statewide behavioral health contracts. That spirit of collaboration still drives us today.
What started in West Virginia has grown into a multi-state network. We now operate helplines and programs across several states—all with the shared goal of promoting well-being and making behavioral health and social services easier to access.
Our team of over 200 staff members works 24/7, responding to more than 200,000 calls for help every year. We’re proud to be a fair-chance employer, offering meaningful roles to peers with a wide range of lived experiences. That perspective helps us stay grounded, responsive, and deeply human in everything we do.